FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1. Are you a factory or a foreign trade company?

We are a foreign trade company.

2. As a foreign trade company, how big of the difference is your price and with the factory?

Although we are a foreign trade company, because we have set up physical stores in five regions of the world, and we operate up to 5000 production categories. Because the annual purchase is basically fixed and the order volume is huge, we can enjoy the same price as the factory price in the suppliers.

3.Can you provide the after-sales service?

We can provide a full range of after-sales service, first of all, we have product engineers,  after-sales service department, in our overseas direct sales area, we have maintenance engineers, and parts supply points, we can answer your questions at any time.

4. Do your products support customization?Can I put my logo on my product?

We support product customization, we have completed several customer batch customization, before customization we will determine all the details of customization, according to your specific requirements to develop a set of solutions and quotation for you to confirm.At the same time, our company has a special design department, which can provide you with professional, diversified choices!

5. Do you have a certificate for your product?

We are able to provide the corresponding certificate according to your requirements, because our suppliers are all the high-quality and reliable suppliers that we have accumulated over the decades, and most of the products have been already certified internationally.

6. What are your working hours?

Our general working hours are Monday to Friday, 8 am to 10 PM Chinese time. We will also arrange special duty on weekends. You are welcome to contact us at any time you feel convenient, and we will reply to you in the shortest time.

7. How long do I usually get a reply when inquiries?

During our working hours, we will definitely reply to you on the same day. If it is about a certain project, we will arrange the team to work hard and provide you with a professional reply in a relatively short time

8. Do you want to recruit the distributor?What are the treatment and application conditions of the dealers?

Yes, we are currently recruiting agents around the world and will give dealers a lot of support and subsidies, depending on the dimensions and details of cooperation. For details, please contact us.

9. Do you have a minimum order volume?

Many of our products have stock, for stock products we generally support 2pc or a carton starting order, for customized products, we will specify the relative starting order according to the raw materials, accessories, product parameters, packaging requirements and so on.

10. Do you provide the complete quotation form for the product?What information do I need to provide?

We are able to provide the quotation for the complete product, but need you to provide the relevant information, contacts, contact information, the company's business scope, etc.